Where we ship
We ship throughout Italy. Shipping to other European Union countries will come at a later stage.
Delivery times
We prepare every order in our bakery and hand it over to the courier. When it leaves, we send you an email with a link to track your parcel. To find out when it will arrive, message us on WhatsApp.
Shipping costs
The cost is calculated automatically based on the delivery address and you see it at checkout, before you confirm your order.
Panettoni and Christmas products
To get your favourite flavour, we recommend ordering in good time. For panettone shipping dates and the last day to receive them before Christmas, message us on WhatsApp.
Sending a gift
You can have your order delivered directly to whoever you like: at checkout, enter the recipient's address as the shipping address.
Damaged parcel or non-conforming product
If the parcel arrives damaged or something is wrong, write to us as soon as you receive it at panificioleorigini@gmail.com or on WhatsApp, with your order number and a few photos: we will offer you a replacement or a refund.
Returns and withdrawal
Food products that deteriorate rapidly and opened packages cannot be returned (art. 59 of the Codice del Consumo, the Italian Consumer Code). For full details, read the refund and returns policy and the shipping policy.