Refund policy

Right of withdrawal

If you buy as a consumer you generally have the right to withdraw from the contract within 14 days of delivery, without giving any reason (Articles 52 et seq. of the Codice del Consumo (Italian Consumer Code), D.Lgs. 206/2005).

Exceptions for food products. The right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly, or to sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery (Article 59, letters d and e, of the Codice del Consumo). This includes our fresh or perishable baked goods and opened packs.

How to exercise the right of withdrawal

For products to which it applies, write to panificioleorigini@gmail.com within 14 days of delivery, stating your order number and the products. The refund is made within 14 days of receipt of your notice, using the same means of payment used for the purchase.

Damaged or non-conforming products

If a product arrives damaged, not intact or different from the one ordered, write to us as soon as possible after delivery with some photos of the parcel and the product: we will offer you a replacement or a refund. This is without prejudice to the legal guarantee of conformity provided for by the Codice del Consumo.

Store owner

PANIFICIO LE ORIGINI DI LAPENNA ANTONIO, registered office at Via Antonio Meucci 18-22, 75022 Irsina (MT), P.IVA 00590720777 (VAT IT00590720777), REA 52143, PEC lapennaantonio@pec.buffetti.it, email panificioleorigini@gmail.com.