Help
Frequently asked questions
Orders, shipping, products and allergens: answers to the most common questions.
Orders and payments
How do I order a panettone?
Which payment methods do you accept?
You can see the available payment methods at checkout, before confirming your order.
Can I change an order?
Write to us as soon as possible at panificioleorigini@gmail.com with your order number.
Shipping
Where do you ship?
We ship throughout Italy. Shipping to other European Union countries will come at a later stage.
How much does shipping cost?
The cost depends on the delivery address and you see it before confirming your order. You'll find everything on the Shipping and returns page.
Can I send a gift to someone else?
Yes: at checkout, enter the recipient's address as the shipping address.
Products and allergens
Where can I find ingredients and allergens?
Each product page lists the ingredients with allergens highlighted in bold, the weight, the number of pieces per pack and the best-before period. If you have any doubts, write to us before buying.
Are the biscuits made with lactose-free milk suitable for people with a milk allergy?
No. Lactose-free milk is still milk: it is suitable for people who are lactose intolerant, not for people who are allergic to milk proteins. That is why milk is listed among the allergens on the product page.
How long do the products keep?
The best-before period is shown on each product page: for example 4 months for biscuits, cantucci and cangelle.
How should the products be stored?
You'll find storage instructions on each product page. If you can't see them yet, message us on WhatsApp.
Where is the bakery?
Our shop is in Irsina (MT), in Piazza Maritain, a few kilometres from Matera. The company's registered office is at Via Antonio Meucci 18-22, also in Irsina. You'll find the map on the Contact page.
Businesses and retailers
Do you sell to shops, cafés and businesses?
Yes. Fill in the request on the Retailers page: we'll get back to you with a tailored offer.
Do you do corporate gifts?
Yes: panettoni and selections of sweets and cangelle. Tell us quantities and dates in the request.